Our Cancellation Policy
We understand that situations happen, and we cannot control the inevitable. Due to the limited time slots on our schedule, we require our clients/members to call/email to cancel scheduled appointments.
(Tuesday-Saturday 8 AM-5 PM)
Phone: (864) 735-0259
Focus & Relax Therapeutic Massage will only charge a cancellation fee to the card saved on file if any of the following occurs:
No Call/Show will equal 100% of the reserved services/amount.
Appointments canceled less than 4hrs before the scheduled time will equal 100% of the reserved services/amount.
We required our clients to arrive 10-15mins before the scheduled time. Arriving early for an appointment reduces the stress of rushing and allows our clients to receive the whole experience in a relaxing way.
We will cancel ANY arrivals or no-shows 15-30 minutes after the scheduled appointment and charge a 100% cancellation fee to the card on file.
Focus & Relax Therapeutic Massage will apply the cancellation fees to future services if charged for an unavoidable emergency.
This policy is used in fairness to respect both our business and our valued clients/members.