Our Cancellation Policy
We understand that situations happen, and we cannot control the inevitable. Due to the limited time slots on our schedule, we require our clients/members to call/email to cancel scheduled appointments.
(Tuesday-Saturday 8 AM-5 PM)
Phone: (864) 735-0259
Focus & Relax Therapeutic Massage will only charge a cancellation fee to the card saved on file if any of the following occurs:
No Call/Show will equal 100% of the reserved services/amount.
Appointments canceled 4hrs before the scheduled time will equal 100% of the reserved services/amount.
We required our clients to arrive 10-15mins before the scheduled time. Arriving early for an appointment reduces the stress of rushing and allows our clients to receive the whole experience in a relaxing way.
We will cancel ANY arrivals or no-shows 15-30 minutes after the scheduled appointment and charge a 100% cancellation fee to the card on file.
If charged for an unavoidable emergency, Focus & Relax Therapeutic Massage will apply the cancellation fees to future services.
This policy is used in fairness to respect both our business and our valued clients/members.