Our Cancellation Policy 

We understand that situations happen, and we cannot control the inevitable. Due to the limited time slots on our schedule, we require our clients/members to call/email to cancel scheduled appointments.


Contact us:

(Tuesday-Saturday 8 AM-5 PM)
Phone: (864) 735-0259
Email: focusrelaxmassage@gmail.com


 


Focus & Relax Therapeutic Massage will only charge a cancellation fee to the card saved on file if any of the following occurs:



No Call/Show will equal 100% of the reserved services/amount.



Same-Day Cancellations

Appointments canceled 4hrs before the scheduled time will equal 100% of the reserved services/amount.

Late Arrival
We required our clients to arrive 10-15mins before the scheduled time. Arriving early for an appointment reduces the stress of rushing and allows our clients to receive the whole experience in a relaxing way.



We will cancel ANY arrivals or no-shows 15-30 minutes after the scheduled appointment and charge a 100% cancellation fee to the card on file.
 


If charged for an unavoidable emergency, Focus & Relax Therapeutic Massage will apply the cancellation fees to future services.​



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This policy is used in fairness to respect both our business and our valued clients/members.

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