Our policies for scheduling, refunds, gift certificates, and other related matters are designed to provide clarity and transparency to our customers. We strive to ensure that our policies are fair and reasonable while protecting the interests of our business and customers.
SCHEDULING
We offer two convenient ways to schedule appointments with us: online booking or by phone at (864)735-0259 during our business hours. If you're booking on behalf of someone else, please ensure to provide their information so they receive all correspondence from us. We appreciate your business and look forward to serving you.
RESCHEDULING
In the event that you need to reschedule your prepaid appointment with us, we offer the convenience of online rescheduling, or you can send us an email at appointment@focusrelaxmassage.com. Please be advised that prepaid appointments rescheduled more than twice will result in the loss of credit and require payment in full for the service.
REFUNDS
We acknowledge that there may be instances where appointments need to be canceled. If it's within our policy, and we are pleased to facilitate refunds in such cases. Regrettably, we are unable to process refunds for services that do not adhere to our policy.
LATE/ NO SHOW
We understand that life can be unpredictable, and we strive to provide our clients with the utmost flexibility and understanding. We recognize that sometimes, despite our best efforts, unforeseen circumstances can arise that may cause a delay in arriving for a scheduled appointment. To that end, we offer a grace period of 10 minutes after the scheduled start time for appointments, allowing our clients a bit of leeway in the event of unexpected delays. However, if a client is more than 10 minutes late, we may need to cancel and reschedule the appointment, as we want to ensure that we are able to provide the best possible service to all of our clients. It is important to note that failure to show up for a scheduled appointment without proper notification to our team will result in a loss of prepaid service or credit. We appreciate your understanding and cooperation in this matter, and we look forward to continuing to provide you with exceptional service.
GIFT CERTIFICATE
We would like to kindly inform you that all gift certificates are considered final sales. It is important to note that the gift certificate will remain valid for a period of one year from the date of purchase. This policy is in place to ensure that the recipient has ample time to utilize their thoughtful gift.
MINORS
When making a reservation for a minor (17 years old or younger), it is required that a parent or guardian be present in the room with the child. This policy is in place to ensure the safety and comfort minors during their session. We kindly ask for your understanding and cooperation in completing the necessary form before the scheduled service.
PRENATAL/POSTNATAL
Before we begin, we require all expecting mothers to complete a waiver and health history form and consult their primary provider to ensure no contraindications and the safety and well-being of you and your baby. Our waiver is quick and easy to complete, and our staff is available to answer any questions. We look forward to providing you with a relaxing and rejuvenating massage experience.